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Captain Jack Casino is an online betting site that first opened their doors in Owned and operated by the Ace Revenue Group, the casino has a poor reputation among punters for their extremely slow payment process, which can easily take longer than a month to be received.
Captain Jack Casino is powered by Realtime Gaming and Real Time Gaming, which allows players the chance to play games through an instant web based model as well as a downloadable piece of software.
More information about Captain Jack Casino's Blackjack. More information about Captain Jack Casino's Video Poker.
How has Disney not managed to sue this casino group into oblivion? Or, at least toss them a cease and desist order on this name.
According to LCB, this casino will pay when it gets around to it, and not a moment before:. Captain Jack is sister casino to Silver Oak, Royal Ace, Planet7 and SlotMadness.
Slots are a major offering at Captain Jack Casino, with the site offering dozens of video slots and a healthy selection of classic slot games.
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Players at Captain Jack Casino routinely complain of the casino's slow payment process, which can easily stretch into periods longer than one month.
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Captain Jack license Like many other max bet casinos, Captain Jack has been licensed and regulated by the Curacao jurisdiction.
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As you can see, live dealer games are not available in this casino. CAN I GET A NO DEPOSIT BONUS IN CAPTAIN JACK CASINO?
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Which mark you will set to Captain Jack casino? Treasure Tree. Aces and Eights. Unfortunately, the player received only an automatic response for every inquiry claiming that they would answer within 5 days, but they never did.
We understand this can be frustrating for the player. The current status is unknown. Delayed payment, the casino was not responding to emails from the player.
The player placed a complaint after not receiving his money for a month. The casino was not replying to his emails. There was no reaction even after complaining publicly.
Black points: 72 2 for this casino. Player was waiting for his winnings for over 4 months. The casino closed his account. We consider this case uncertain.
Show 2 similiar complaints with black points in total 5 for this casino. Two withdrawal requests approved after a week, but the payment was delayed.
The player complained publicly because of delayed payment. The casino answered that if the player had a pending payment from a sister casino, they couldn't process the second payment due to a processing limitation.
The player was unable to cash a check he had received from the casino. The casino claimed the check was OK and advised the player to ask his bank authority.
In this case, it's really hard to prove who was right and who did something wrong. It was likely that the casino had the intention to pay out the money, but there was some issue with the bank or the check.
The player's account had been already verified when they requested a withdrawal so they thought it would arrive at their account soon. Unfortunately, that didn't happen and the payout was delayed due to an unknown reason.
When the player asked the casino for an update, they would respond that they had to wait a few more days. Later on, the casino claimed that the payout was sent to the player but they never confirmed it.
We believe that the player was likely paid, but the complaint remains unresolved. Long verification process, money not received even 4 months after the casino had claimed it was on the way.
It was obvious that the player had the right to receive their winnings. The casino claimed that the verification process could take up to 15 business days but later on, they told the player that the payment approval could take up to 10 business days.
Even though the payout process was taking too long, the casino reassured the player that he would get his money. After a few months, it was still not clear whether the player received his winnings or not.
Delayed payment, the player complained about not receiving a tracking number. The player was unsatisfied because he had no information about when the casino planned to process his payment.
He was arguing he had not received any tracking number and wanted to get more information about his money. The casino officially answered that the tracking number had been emailed to the player.
No further information is available. Show 4 similiar complaints with 60 black points in total 1 for this casino. Failed self-exclusion. Black points: 36 1 for this casino.
The casino failed to self-exclude the player and they were able to make more deposits and lose more money.
The player asked to get self-excluded from the casino and they did acknowledge their request via email. But about two weeks after that, they were able to make 3 additional deposits and lose more money.
Casino refused to pay out the player's winnings due to a chargeback. The player did a chargeback on their account but reversed it and the casino promised to help them to resolve that issue.
Later on, in the complaint, the casino claimed that they've done everything and considered this case ruled in their favor and refused to discuss it any further.
Complaints on related Grand Fortune Casino Unspecified weak relation. Black points: 63 for this casino. This player's withdrawal had been delayed without an explanation or a reason for a long time.
There is no update available but the complaint remains unsolved. Casino responded that they would look into this complaint but there wasn't a second reply from the casino.
Based on this we couldn't be sure how it ended, whether player had been verified or his claim had been rejected.
Show 2 similiar complaints with 99 black points in total 2 for this casino. Delayed payment, but aproved by the casino representative.
Casino representative responded with the approval of documents and payment, player didn't confirm whether he got paid. Player complained that his withdrawal request was rejected.
He didn't understand why because he sent to the casino the same documents for verification that he was always sending to other similar casinos and the documents were always accepted.
Then the casino told him they could send the money transfer to his bank account but they kept changing the information about the expected time frame.
No reaction from the casino, no more update since then. This complaint is consistent with this players' customs within this group.
He got paid in previous complaints Raging Bull casino after the usual delay. Confirmed payment by the casino, but still delayed.
Payment aproved, but not delivered in timely manner, there was no confirmation as to when it was received by the player.
Black points: 74 2 for this casino. Delayed payment - refund. Player asked for a refund 1 month prior to this complaint, he has never received it and there was no further development in this case.
Black points: 30 1 for this casino. Casino asked for a phone verification, the next day they asked for it again. Player confirmed that he got verified via a phone call, but to his surprise, when he made inquiry about his withdrawal status, he was asked once again for the verification documents.
No further information on this case. Black points: 18 1 for this casino. Account linked to ex-wife household, winnings canceled.
Player complained he won some money but after he asked for a withdrawal the casino refused to pay the winning because the player's ex-wife was a member.
The casino told to the player they would pay him half of the winnings as a gesture of a good will and ban the ex-wife from the site.
However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply.
Show 2 similiar complaints with 48 black points in total 2 for this casino. Black points: 2 for this casino.
Player didn't receive payment, but he was not from a targetted country. Player was listed as playing from UK, and as such he couldn't play with any free money bonus.
Player's withdrawal request was denied, but there was no further information as to why, the promised contact by the finance department never came and the player's attempt for a contact via the live chat was terminated from the casino's side.
Complaints on related Prism Casino Unspecified weak relation. The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.
The representative claimed the situation was complicated because of the number of the payments, there were six of them.
From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint. Therefore, it remained unresolved.
The player's payout was approved but he still didn't receive it. Three months after the player's payout was approved, the player still had not received their check and had no information regarding whether the casino planned to pay out their winning or not.
The player's payment was extremely delayed while the casino stopped communicating with them. Extremely delayed multiple withdrawal requests.
Likely paid. The player had a few delayed withdrawal requests when the casino responded to her complaint.
They started to sending her the winnings but we're not sure if she received all of them because the complaint remained unresolved. Black points: 19 1 for this casino.
Delayed payment to the player from the USA and the casino used the payment processor as an excuse. In this case, the casino was in touch with the player and communicated the whole time, regarding this payment.
We consider this delayed payment most likely paid. The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.
Slow jackpot cashout with very low monthly payment installments. The player was understandably not satisfied, as it would take more than a year for him to be fully paid.
Show 4 similiar complaints with black points in total 3 for this casino. The casino took the player's winnings and closed her account without an explanation.
The player, Fungirl, requested two withdrawals which she still hasn't received. All her documents that she sent for verification were approved so she didn't understand why the casino closed her account.
There is no further update on this case since the casino never responded to her complaint. The player was accused of breaking the bonus rules.
The casino tried to contact them via phone to resolve the issue but wasn't able to do so. The player was accused of braking bonus rules by playing different games that were allowed and the casino refused to pay them their winnings.
The player claimed that some games were blocked for them and later on, they were able to play them so they thought they had fulfilled the wagering requirements.
The casino then tried to resolve the complaint but they were not able to contact the player via phone. There is no further update available ever since.
Complaints on related Wild Vegas Casino Unspecified weak relation. The player was waiting for a payment for more than 60 days, no response from the casino.
The player requested a withdrawal in September. No one contacted him, the casino was simply ignoring his complaint. In this case, we have no clue whether the player has a chance to get his winnings or not.
Another complaint about having had to wait for a payment for 60 days. The casino responded and the payment was approved, the player would get the payment soon.
After this, we didn't hear from the player about confirming that he had received it. We consider this payment likely to have been paid.
Player's self-exclusion request was ignored. The player 'charrold87' asked the casino operator for a self-exclusion, but his request had not been carried out and the player was still able to use the service.
The casino decided not to cooperate in order to resolve the player's public complaint and there were no further updates since then. Complaints on related Slots of Vegas Casino Unspecified weak relation.
Black points: 14 for this casino. Extremely long withdrawal process while the case had been under the investigation.
Later on, they were informed that the payment was on hold and the account is under the investigation. Almost three weeks passed and the case was still investigated without any update and remains unresolved.
Black points: 8 for this casino. Player requested two withdrawals that became delayed and later on, lost. The casino representative promised someone would look into this problem.
The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer.
They both became delayed and later on, lost. The casino representative told the player someone would look into the case but ever since then, no update was provided to them.
Extremely long withdrawal process without a relevant reason. After the player contacted the customer support, they told them to wait a few more days.
When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened.
The payment never came and the case remains unresolved. Extremely long withdrawal process even though the account was already verified.
The player requested a withdrawal and the account was verified. The casino used the same rhetoric that they were missing the documents.
The player said they sent them five times already and became angry because of the way that the casino responded. There is no final answer whether the player received the payment or not and the case is still unresolved.
Extremely delayed withdrawal process due to an unknown reason. The player requested a withdrawal but it was delayed due to an unknown reason. There's no further information available on whether the player received her winnings or not.
The complaint remained unsolved. Show 4 similiar complaints with black points in total 21 for this casino. The player received a bigger half of the amount requested but waited a long time for the rest of the money.
The player requested three payment withdrawals. The player hoped to receive the rest of the winnings, too. There is no update on this case.
Extremely long and misleading withdrawal process. The customer support representatives told them on multiple occasions that they have sent the payment to them via three different payment methods, Neteller, bank wire and check.
The player still didn't receive it. They still haven't received the payment and this case is still unresolved. The player experienced difficulties with the payout because of having only one payment method as an option for the withdrawal.
They provided the complaint with an email correspondence with the casino where they gave them just one choice of payment method.
The player was unable to do that as they had no access to such a bank. The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours.
We consider this likely paid. Extremely long withdrawal process due to repeated requests of document for verification.
When the player contacted the support team, he received different excuses every time. Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again.
So he sent them for the sixth time and the finance team representative told him that he should receive his check that week.
He would receive them in six payment installments. Extremely long withdrawal process while the player received a bigger half of the payout after quite some time and had waited to receive the rest of the money.
The support team emailed with the player back and forth about the documents for verification being received and then not being received.
There is no further response from the casino but we believe that the winnings were likely paid. After a long withdrawal process, the player received smaller half of his payout.
He has been waiting to receive the rest of the money. The player, Stuart, requested five withdrawals. The customer support told him to wait a little longer because they've changed the payment method from checks to wire transfer because they no longer are sending checks to the UK.
The finance department kept checking on whether he had received the payment or not so we believe the winnings were likely paid.
The player requested a withdrawal, sent documents for their account verification but 10 weeks later, they still haven't received the winnings. The casino confirmed receiving the documents but another 6 weeks passed ever since then and still, no money arrived.
No other update is available and the complaint remains unresolved. Show 7 similiar complaints with black points in total 7 for this casino. The account was closed and the payment was put on hold due to the account being audited.
Later on, when she tried to log into her account, it was blocked. After she contacted the support team, they informed her that her account had been audited and she'd be contacted as soon as it gets resolved.
There is no further information on this case. Black points: 85 2 for this casino. Player's funds were confiscated due to accusations of playing with mixed funds.
Black points: 31 1 for this casino. Player was accused of accepting and playing with more than one bonus. The player was denied of their bonus winnings because the casino claimed that they accepted and played with two bonuses.
No update is available ever since. Show 2 similiar complaints with black points in total 3 for this casino. Black points: 3 1 for this casino.
The player from Switzerland is struggling to withdraw his bonus winnings. Complaints on related Cool Cat Casino Unspecified weak relation.
Black points: 21 for this casino. Player's account got closed and their winnings were confiscated. After the player requested withdrawal, their account got closed without an explanation from the casino.
After a very long withdrawal process, the player received one withdrawal requested and had been waiting for the second one to hopefully arrive.
The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one.
She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected.
The casino sent Michelle an email about her receiving the last withdrawal in a few days. There is no update on whether Michelle did or didn't receive her second withdrawal.
Extremely delayed payments and some of them were paid in a different amount than expected. The casino, later on, contacted the player and informed them that the next and last payment should've arrived soon.
However, they received the previous payment with the delay, this one was likely to be paid with delay as well. There is no further update about this case.
Extremely long withdrawal process of multiple payments and so far only one of them was received. The player was waiting to receive the rest of their money but like the previous withdrawal process, this one could be very long too.
There is no update if the player received the rest of the winning. Delayed payout process where the player received all checks she requested but never confirmed if they cleared or not.
The player had 3 pending withdrawals in check form and they were all delayed. Later on, the player confirmed that she received all three checks but she never confirmed that they cleared.
We believe that the player received her money at last. Very long withdrawal process where the player received three of their four payments.
The player requested four withdrawals, checked with the casino if the verified documents were up to date, and was informed that everything was good to go.
After not receiving the payment, the player contacted the customer support where they were asked to send documents for verification. Later on, the player received three out of the four payments and waited for the last one to arrive.
We believe that the winning was likely paid. Delayed payment for over two months and the documents were sent for verification for about 10 times.
The player, Lynda from the UK, requested two withdrawals. She received an email from the casino that stated since she lived in the U. When she asked what did the Manager Approval mean, she received no answer.
Later on, she received an email that informed her about the bank wire transfer being sent to her. Unfortunately, no payments ever arrived. The player waited way too long for the payments to process and didn't agree about the extra charges for fees and chargebacks.
Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts. Rita strongly disagreed and couldn't understand why would she be charged some fees again.
There is no new information about this case. The player was very frustrated due to an extremely long withdrawal process of his winning that was split into payment installments.
The player, Mr. The player was not excited about that information because he believed that the whole process would take way too long, about nine months.
Bossman did receive his first payment so we highly believe that he did receive the rest of his money. Dianne has waited for her winnings for over a month.
The casino informed her that the payout process takes up to 20 business days. She contacted the casino about an update on the processing but they were not helpful at all.
When she finally received an answer, she was informed that the payout process might take from 14 up to 20 business days.
We believe that the payment was received at last. Show 8 similiar complaints with black points in total 7 for this casino. After the player received the check she was unable to cash it out with any bank she had tried.
After the player finally received her check, she tried to cash it out at three banks, but neither one would've accepted the check. She asked the casino to wire transfer the amount to her bank account, but the casino never responded to her.
The check would have expired soon and there is no response from the casino still. Player's account was closed and their winnings confiscated due to chargeback.
The casino decided to pay them back only the deposits. The casino decided to return player's deposits but it would take some time before the player would receive them all.
No other details are available ever since. The player fulfilled all wagering requirements, requested a withdrawal, and still didn't receive the payment for over a month.
After the player contacted the live chat representative, they informed them that they would rush the process but the player felt he had been given a run-around.
The casino never reacted to this case and it remains unresolved. After the requested withdrawal, the player asked the support team member to provide her with a tracking number and they refused to do so.
Later on, she was told that the check would arrive soon. The casino responded to the complaint and then they stopped. No more details are available after that.
Show 3 similiar complaints with black points in total 4 for this casino. The casino promised a refund to the player but later on, they just sent a partial amount of it and closed their account.
The player's bank contacted them with an alert of charges on his bank card. RTG is one of the best providers of online casino games.
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Online casino players are drawn to online slot machines for many reasons. These games are the main attraction in Captain Jack Casino. The slots are available in different themes.
Some of the top slot games in the lobby are: Lucha Libre, Asgard, Gemtopia, Purrfect Pets, Popinata, Nova 7s, Enchanted Garden II, Pirate Isle, Orc Vs Elf, Naughty or Nice Spring Break, The Three Stooges, Goldbeard, and more.
While the slot games will satisfy most slot fans, there are no filters for finding slot games. In the game listing, the slot theme is written after the slot title, but this is the only help to finding desired slot game.
Thankfully, the jackpot games are clearly marked by a blue bar which also indicates the jackpot amount. These are 3 — 5 figure jackpots, meaning that Captain Jack Casino does not feature the million-dollar progressive jackpot games.
However, a 5-figure win is great all day long. You really can pop open the treasure chest aka win big in Captain jack Casino. Captain Jack Casino provides a number of table games for those hooked on the classic casino games.
The category holds the different card games. Blackjacks fans will find Classic Blackjack, Perfect Pairs, European Blackjack, and more. Baccarat is also available.
However, some card fans will be satisfied with the options available. The Video Pokers are hybrid games for those that feel strongly about video slots and poker.
Captain Jack Casino has a good number of these hybrids to give you elevated thrills. These include: Aces and Eights, All American Poker, Bonus Deuces Wild, Bonus Poker, Bonus Poker Deluxe, Deuces Wild, Jacks or Better, Joker Poker, Loose Deuces, and Sevens Wild.
Captain Jack Casino provides these games albeit just a handful. The non-card table games can also be found here. These include: European Roulette, American Roulette, and Craps.
The casino games can be accessed in two ways — download or Instant Play. Downloading the casino software gives access to all games available.
Upon getting to the casino website, you immediately load games and play in your web browser. This option is for you if the device you want to use is not yours or does not have space to carry casino software.
However, whatever mode of play chose, games load fast. Captain Jack Casino is also mobile friendly. The website is optimized for Android and iOS devices, so every page resizes to fit your screen for a great mobile gaming experience.
Mobile compatibility means the casino goes with you wherever you go. In Captain Jack Casino, the pirates are very generous with the freebies.
These range from a welcome bonus that you get to kick things off when you join, and reload bonuses that are always available to give you an account boost.
The offer uniquely includes deposit match bonuses and non-deposit bonuses.Bank Wire Transfer. The casino responded to the complaint and then they stopped. Bonus Poker Deluxe. However, later the two players accounts were linked together and again the payout was refused, no more update since then, no reply. Black points: 61 6 for this casino. There are Nhl Usa, table games, Fortune Wheel Slots 2 pokers, and specialty games. After Euroleague Sieger player requested a withdrawal, it was declined and their money was returned to their account. Jacks or Better - play. Naughty or Nice Spring Break. No information or excuse from the Citro-Back, the player had been waiting for more than one Flugsimulator Online Kostenlos. Black points: 3 for this casino. Show 7 similiar complaints with black points in total 7 for this casino.